Return Policy:
We want you to be completely satisfied with your purchase from sunhouset.com, but we understand that sometimes you may need to return an item. To ensure a hassle-free return process, we offer a 60-day return policy. This means that you have 60 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be in its original condition, unused, and with all tags, labels, and packaging intact. Additionally, you will need to provide proof of purchase, such as a receipt or order confirmation.
To initiate a return, please contact us at [email protected]. We will provide you with a return shipping label and instructions on how to return the item. Please note that if you send the item back to us without contacting us first, we will not be able to process your return.
Once we receive your return, we will inspect the item to ensure that it is in its original condition. If everything checks out, we will issue a refund to your original payment method within 7-10 business days.
Damages and Issues:
We take great care in ensuring that your items are packaged and shipped securely, but sometimes accidents happen during transit. If you receive a damaged or defective item, please contact us immediately at [email protected], and we will work with you to resolve the issue. If you receive the wrong item, please let us know, and we will make it right.
Exceptions and Non-Returnable Items:
Some items, such as opened or tampered products, cannot be returned for hygiene reasons. If the reason for the return is due to a mistake on our end, we will cover the return shipping costs.
Exchanges:
If you wish to exchange an item for a different product, we recommend that you return the item and place a new order for the desired item. This will ensure that you receive the item quickly and without any delays.
Return Shipping Fee:
We do not charge any return shipping fees. However, please note that the original shipping costs are non-refundable unless the return is due to our error.
Refunds:
Once we receive and inspect your return, we will issue a refund to your original payment method within 7-10 business days. Please note that sometimes it may take several days for the refund to appear in your account, depending on your bank or credit card issuer. If your return is not approved, we will contact you to explain why and discuss any possible options.
We value your business and want to ensure that you have a pleasant shopping experience with sunhouset.com. If you have any questions about our return and refund policy, please do not hesitate to contact us at-
Business Address: 21726 Meekland Ave, Hayward, CA 94541, United States
Phone Number: +1 510-537-1070
Email: [email protected]
